Refunds for payments made through the payment gateway are generally not allowed, except in specific cases.

If a technical error results in multiple charges to a customer’s card or bank account or an incorrect amount being debited, Faston Fin will provide a refund upon verification. In cases where an enrollment transaction fails due to a technical issue but the payment is deducted, customers will be granted free enrollment. However, if a refund is requested instead, the amount will be returned after deducting applicable payment gateway fees.

To process a refund, the customer must submit the original payment receipt along with the transaction number in the prescribed format. The application should be sent to Faston Fin as specified. Once verified and approved, the refund will be processed electronically to the bank account provided in the registration form within two business days. Depending on the customer’s bank policies, it may take 5 to 7 days for the refunded amount to reflect in their account.

If a customer initiates a payment for goods or services that have not yet been received by the intended recipient, Faston Fin will work with both parties to resolve the issue before proceeding with the settlement.

In the event of a chargeback request, if the payment has already been transferred to the recipient, the dispute will be handled as per the agreed settlement terms.